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FAQ
Below are some of are common questions:
Once you've completed your purchase, you will receive an order confirmation email from us. This email will contain your order details, including the items you've purchased, the total amount, and an order reference number for tracking purposes.
Additionally, you can log in to your account on our website or app to view your order status in the "Order History" section. If you don't receive the confirmation email within a few minutes, please check your spam or junk folder. If you still haven't received it, feel free to contact our customer support team for assistance.
Once an order is confirmed and processed, we are usually unable to make changes to the shipping address. This is because we begin preparing and shipping your order as quickly as possible to ensure prompt delivery.
However, if you notice an issue with your address immediately after placing your order, please contact our customer support team as soon as possible. If your order has not yet been shipped, we may be able to assist you in updating the shipping address.
If the order has already been shipped, we recommend checking with the shipping carrier directly to see if they offer any options for rerouting the package.
es, we do offer international shipping to many countries! However, there may be some restrictions based on the destination. Shipping fees and delivery times may vary depending on your location. During checkout, you’ll be able to see if we can ship to your country and the associated costs.
Please note that customs duties, taxes, or additional fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. If you're unsure about any additional fees, we recommend checking with your local customs office for more information.
If you're having trouble with international shipping or have specific questions about your location, feel free to reach out to our customer support team for assistance!
Delivery times can vary depending on your location, the shipping method selected, and other factors like availability of items. Usually you should receive your order within 7-10 days.
Once your order has shipped, you'll receive a tracking number via email so you can follow its progress. If there are any delays or issues with your delivery, please contact our customer support team, and we'll be happy to assist you!
Please note that during peak shopping seasons or holidays, shipping times may take a bit longer.